"User Doesn't Have Permission To Access The Customer" (Google Only)

When trying to link publisher accounts using the Linking Wizard, or trying to push updated objects to the publisher, you may encounter the following error message: 

Google Error: User doesn't have permission to access the customer


What Causes The Issue?

This problem usually occurs due to either restricted access or a connection issue between our platform and Google Ads.

How To Fix The Issue

You can try to fix the issue by following these simple steps:

  1. Check to make sure that the Google account credentials and MCC credentials used to link the account are correct.
  2. The Google Ads user login does not have administrative-level access. Another user who has administrative access will need to log into the Google Ads UI and change the user’s permissions for that user login to be able to link in the appropriate accounts.
  3. If you had unlinked an account and are trying to re-link it but get the above error, file a ticket requesting a Marin MCC invite to re-establish the link between Google and Marin. Please provide your top-level MCC credentials (username, password, MCC account ID).

Written by Marketing @ Marin Software

Last published at: June 30th, 2023