Performing A Manual Sync
Introduction A manual sync (also referred to as a hard sync) is a process that can be used to bring any changes you have made to your publisher accounts into Marin. Please note that a manual sync will not push any changes to the publisher, it will only bring changes in from the publisher. Note: This article is about performing a manual sync. For m...
Syncing Changes From Marin To The Publishers
Introduction When it comes to syncing changes from Marin to the publishers, there are a few noteworthy details to keep in mind. In this article, we'll walk through how (and when) Marin sends changes you've made to the publisher, how to send changes manually, and the order in which Marin sends changes. Handy Tip This article covers how changes are s...
Syncing Changes From The Publishers To Marin
Introduction Marin stores its own copy of each client's campaign structure separate from the publisher. When changes are made within the application, they must be synchronized with the content in the publishers' databases in order to achieve symmetry in both locations. After making changes to campaigns using the application, you have the option to s...
"Error - To Be Resent" Or "Parent In An Invalid State"
What Is The Issue? If you've received an Error – To be resent status in the Activity Log after bulk adds or edits, this could be due to a Parent in an Invalid State error. The Activity Log Status column will show an error message similar to those shown below: Operation needs to be re-sent to publisher because of the following processing errors:[Oper...
"Error Communicating With Yahoo! API" Error Message
What Is The Issue? When trying to sync or upload campaigns, creatives, or keywords the following error occurs: Yahoo Error: Error communicating with Yahoo! API What Causes The Issue? This error is a result of an API connection error between Yahoo! and Marin. How To Fix The Issue This issue is typically resolved quickly. If you receive this error, ...
"Error Specified List/Container Must Not Contain Any Null Elements"
What Is The Issue? When copying or creating creatives for A/B testing, the operation may fail and you may encounter the following error message: Error Specified list/container must not contain any null elements What Causes The Issue? This problem is a result of copying or creating image creatives without uploading images. And it is most commonly c...
"This Item Cannot Be Modified Until The Parent Is Re-Synced With The Publisher"
What Is The Issue? When attempting to edit a keyword or creative, the operation may fail within the Activity Log. When you download the error file associated with this job, you may encounter the following error message: This item cannot be modified until the parent is re-synced with the publisher. What Causes The Issue? This error occurs because t...
‘System’ User Making Unrequested Changes Within The platform
Introduction When looking at recent activity within the Activity Log, you may notice that one or more changes have been pushed to the publisher without you requesting these changes. Understandably, it may seem that the platform is making changes on your behalf; however, this is usually not the case. Additionally, when viewing a specific object’s Set...
“Account Could Not Be Found For Selected Publisher” Error Message
What Is The Issue? When uploading sitelink changes (edits) via the platform’s bulk upload feature, you may come across the following error message: Error: Account could not be found for selected publisher. This error message will appear either in an Error file once the upload has been processed, or within the Activity Log ID (accessible by clickin...
“You Can’t Use The API Until You Complete The Signup Process And Are Approved.”
What Is The Issue? When trying to link a publisher account to the application, you may see the following error message: You can’t use the API until you complete the signup process and are approved. Why Causes This Issue? The publisher account (i.e. Google or Microsoft account) has not completed the setup process on the publisher’s end, which will ...
Campaigns Have 'Deleted' Status Despite Being Active In Google Ads
What Is The Issue? When looking at your campaigns within the Campaigns view, you may see that one or more of them has a status of Deleted, despite those campaigns being listed as Active within the Google Ads publisher interface. What Causes The Issue? There are two reasons why you may see this status. There is a very small chance that, during an ac...
Objects Stuck In 'Sync Error' Or 'Editing' Status
What Is The Issue? You may notice that some of your objects (keywords, ads, groups, or campaigns) become 'stuck' with a particular Operation Status, including a sync error or 'Editing' status. If this is happening, you may see one of the following: A number of keywords with the Editing icon (pencil) next to them continuously. The Sync Error icon (re...
Synchronizing Stuck Campaigns
What Is The Issue? There are instances where campaigns will be stuck with a Syncing or Editing status, although no syncing or editing jobs are processing. Where Does This Error Appear? From the Campaigns view, you will see the Operation Status column at the far left of the grid, indicated by a flag icon. In this column, you may see stuck campaigns w...